This video demonstrates how to automate highly personalized email responses using Zenphi and Gemini AI. By extracting data from Google Forms and applying AI-powered analysis, this automation ensures that every response is relevant, engaging, and context-aware.
Where automating personalized email responses with AI can be helpful:
Customer Feedback Acknowledgment: Automatically reference key points from a customer’s feedback and tailor the response accordingly (e.g., “Thank you for your feedback and for rating our product Z out of 10...”).
Sentiment-Based Responses: Detect positive, neutral, or negative sentiment and adjust responses—escalating negative feedback to support teams if needed. Sentiment analysis is not part of this specific workflow but you can always use Zenphi's Sentiment Analysis AI model to enhance your process.
Event Follow-Ups:Â Personalize post-event emails by referencing attendee feedback or interests shared in the form.
Lead Nurturing:Â Extract preferences from form submissions and customize email replies with relevant product details or recommendations.
Support Ticket Acknowledgment:Â Use AI to analyze issue descriptions and provide immediate, relevant solutions or escalate complex cases.
Just follow the tutorial to replicate the workflow in your Zenphi Workspace, or book a call with our automation experts to get a guided setup.